Keeping our Havenites
Here's all you need to know about covid safety at Haven!
It’s our intention to offer our services with the safety and care of our community and team our priority.
Protecting our community as a fat-positive, welcoming & safe space free of diet culture or body shaming has always remained a non-negotiable for us. Additionally with the pandemic in the mix we take covid safety seriously too!
Our community members have been very vocal about feeling comfortable being in our studio because they know that their fellow attendees were double vaccinated and that we have always been attentive to the public health orders. Our decisions have been thoughtfully made and we decided to honour our community and team by continuing to support this, and additionally maintain a robust online class schedule + outdoor training options as alternatives to in-studio. We're happy we’ve been able to keep our members active and exploring movement with all this in place.
Upon arriving, please:
Arrive 5 minutes early to allow for the signing in and vaccination status checking of yourself and other Havenites.
Please scan the QR code upon entry to Haven (on the sliding door and at reception)
We’ll invite you to show your proof-of-vaccination-certificate before your class / session and your team member will verify this on your PTMinder profile (https://www.nsw.gov.au/covid-19/vaccination/proof) (you'll only have to show this the first time)
Sanitise on arrival and throughout your time at the studio
Your team members will be around to welcome you and encourage mindfulness around entry entry and avoiding congestion around the entrance, reception & lounge area, cubby holes & yoga props area.
As a business in NSW under the current rules we have a responsibility and duty of care to our entire community to protect them as best we can with the knowledge we have. We invite you to share your vaccination certificate by email (PDF or screenshot) prior to your first in-studio visit if convenient, so we can record this in your PTMinder profile. Otherwise, please bring it to your first visit.
The overwhelming feedback from members has been a massive demand for in-studio + online classes across all fitness, yoga and dance. PT and EP are both immediately available outdoors upon discussion with your coach. Feel free to raise with Anna if you’d like more outdoor offerings available.
Open studio sessions are also available (using the studio outside of classes or sessions).
We’ve designed the schedule conservatively with plenty of room to increase capacity and add classes as safe, appropriate and needed.
Our class sizes ae capped at 8-10-12, with the view to increase to our regular 12-14 capacity as appropriate and safe. Either way, we have hundreds of square metres of space to play with and will remain well and truly under the 4/2sqm per person limit with plenty of room for distancing.
Our beautiful home is airy and spacious at 436sqm (mezzanine approximately 90sqm, training studio approx 100sqm) serving beautifully for returning from lockdown!
You’ll be reminded by signage upon entering that physical distancing is in place, and our team will help guide you so you know where to set up your mat, train and boogie safely!
All our fitness, yoga and dance classes will be held either on the beautiful airy mezzanine or the training studio floor at this stage and we’ll revisit reopening the smaller 60sqm yoga room as appropriate and safe.
We have hand sanitiser for your use as you enter and at spots throughout the studio, including the yoga room entrance, mezzanine, reception, gym floor and therapy rooms.
Your trainers & teachers will be factoring in a few minutes at the end of class to include team disinfecting with each member cleaning their own space / equipment...nothing like winding down from class with a good old clean!
We use covid-grade disinfectant/detergent combo and in addition to disinfecting all equipment and props as used, our Haven Team will be conducting regular cleans throughout the day of regularly-used areas in addition to our regular deep clean.
Props and equipment
Fitness Classes and PT / EP sessions
BYO water & large towel for use over fitness mats
Fitness equipment may be used and must be sanitised thoroughly after use.
Fitness classes will be designed using clever use of equipment / minimal equipment, and formatted to ensure members are not sharing items without full sanitisation in between. Trainers and members will make use of the sanitiser stations to ensure all items used are thoroughly disinfected at the end of each class/session.
Bring some water - otherwise just your lovely self and fun energy!
BYO yoga mat
We highly encourage bringing a blanket / towel (great as a prop for under knees, under neck etc)
Blocks & straps may be borrowed with a generous disinfecting before and after use - please use the sprays available and the drying racks.
Blocks & straps may be used with a thorough disinfecting after - please use the cleaning items provided.
Our preference is that you BYO your own mat and we highly encourage this, but on the odd occasion you forget, you may hire you one with a gold coin donation and thoroughly disinfect it before and after use.
Bookings are essential and walk-ins are not permitted. Due to our intimate class sizes, we ask that you only book into classes that you are 100% committed to attending. We offer a 2-hour cancellation policy allowing you time to cancel with at least 2 hours notice, otherwise class credits are strictly forfeit.
Additionally, at this time please note that we’re introducing a fee of $10 applied to late cancellations or anyone who does not show up for any in-studio class they have booked into, on more than two occasions. We completely understand that life is messy and that circumstances may arise that are out of your control, so if this occurs please email email@example.com or text us: 0435 800 709. We appreciate your understanding.
All PT & EP services have a 24 hour cancellation period and you may liaise directly with your trainer / EP or Anna.
You’ll see the team all masked up and there’s always a spare box at reception in case you lose yours. Masks must be worn in and around the studio but may be removed when exercising or anytime if you have a medical exemption (and proof of this has been recorded by a Haven team member).
Non attendance for unwell staff or visitors
Please stay at home if you're unwell and if presenting with COVID symptoms please seek medical help.
We will continue to be flexible with our terms and conditions when safety is of concern - so if you need flexibility with your membership or session due to the coronavirus, please let us know - you can speak with your trainer direct for PT or drop a line to firstname.lastname@example.org for us to address on an individual basis.
A few other things
Our online classes are available to book with your class credits and on some memberships offered as additional credits. The Haven library of on-demand replay classes are available as a Freedom member. For Mini Hopper members who have remained with us throughout lockdown, you’ll continue to have access to the special Mini Hopper Library:
Freedom Memberships - Unlimited online classes + unlimited access to private Freedom Replay Library
Mini Hopper Memberships - 2 x online classes per fortnight + access to private Mini Hopper Replay Library.
All class passes have been extended to reflect the duration of lockdown.
Singing during dance classes
Unfortunately, singing is not permitted, so there’s no busting a tune on the dance floor. But you can bust a move!
We have one shower available for use in the accessible bathroom and ask clients maintain a maximum of 3-minute showers please.
Unfortunately boxing is considered a contact sport and is not currently permitted in line with the public health order. Please enjoy our ‘Box HIIT’ class instead where you’ll enjoy a range of boxing combos and technique in a fun class style.
We understand that the lockdown is tough! We appreciate that financial hardship may be an outcome from lockdown for some or that finances in general can pose a barrier to being part of Haven. We would hate those who truly find value in our approach and offerings to miss out on the chance to really benefit from Haven and our Community Offering has been designed to support this. We’re currently streamlining our offer into a variety of options including a sliding scale, studio support (exchanging a little of your time for supporting us in maintaining a clean and tidy studio) and a Kindness Class run by donation. In the meantime feel free to reach out to chat privately with Anna.
- Thank you -
Thank you for supporting us in reopening safely. We're so happy to see you all again!
Please reach out if you have any concerns or queries.
Love Anna & the Haven Team x